You might remember last month I wrote about Ronnie, the VP of marketing for the former HVAC company I used? A quick back story: Ronnie with HVAC company says I have a service agreement. I didn't believe it and told him to fax it over so I can see the agreement. Ronnie couldn't seem to operate a fax machine, hence they didn't get any business from me.
Ronnie must have been promoted because now Lilly is calling. On Friday, Lilly called, chipper as can be, with news of a special promotion their company is running. And, when could her company get out to my home and do their magic?
Poor Lilly. Given the state of the Birmingham economy, she is probably happy to be employed. I probably ruined her day. I told her if someone over there couldn't be competent enough to fax over a service agreement I allegedly signed, I certainly didn't trust them with anything as as complicated as an air conditioning unit. And until I had that agreement, we would not be talking about anything else.
She gave me a yes ma'am, and asked for my fax number. I also asked her to give a message to the owner of the company: I bought three AC units last summer. Their company didn't install any of them.
Monday, May 17, 2010
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2 comments:
hopefully the messenger shot the message on up the ladder... ;^)
this whole "we are ready to service your units as you agreed" reminds me of the "hello we are the people who supply you with toner - what is your address?" scam.
I agree with Lori 100%! Those toner folks used to drive me NUTS! How about the "yellow pages" scam whereby they would send an invoice to folks who advertised in the real yellow pages and they made it look so much like AT&T's invoices that tons of businesses just paid the invoice thinking they had paid AT&T? Amazing what these folks can come up with.
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