We are working diligently to give my home in Pinson back to the bank. I would like to tell you it is going swimmingly, but let's face it, if it were, it wouldn't be blog fodder. Instead, my once-favorite home sits on the mountain, presumably empty and reasonably trashed by the last tenants who I hope are the recipients of Karmic retribution.
This particular home has a first and second mortgage. The first mortgage company told us early on they wouldn't discuss anything until we were more than 90 days late. However, a gentleman by the name of "Mr. King" did send me a packet of information and said I can call him at any time. He was there to help. He gave me specific instructions to send in these papers to him around the beginning of June and he would get this party started.
This past week we did just that. However, Mr. King doesn't work for this particular company any more. When I called them Monday afternoon, I was told there is no record of my paperwork anywhere. And then I got transferred to about six different people. Twice the phone line went dead and I had to start over. Finally I found a guy who sounded friendly and told me what to do. Unfortunately he told me I should have done this six weeks ago and I shouldn't have waited so long. It doesn't really matter at this point. They were taking the house back either way as far as I am concerned.
The second mortgage company hasn't been as wonderful to work with. For starters, they haven't really let me talk to anyone past the person who calls me at all hours of the day in broken English to demand my social security number.
And, generally when the second mortgage company calls me, I am not in the mood for them and the call never ends well. Last time they called I said, "may I speak to an asset manager please?" The person on the other said they had nobody with that tile--something I had heard before. But this time I added,. "And you expect me to believe you have called me, demanded I give you ultra personal information because you say you are a 'mortgage company' but don't have asset managers? What kind of mortgage company doesn't have an asset manager?"
Of course, this was at 10:15 p.m. last Friday night. So, the timing wasn't good for anyone. My bad. It turns out that this particular company doesn't call their asset managers by that name. They are called "relationship managers."
On Monday Marty called the company and asked to speak with one of these relationship manager-type folks. Apparently they said they can spare on of their "relationship managers" this coming Wednesday and they will call him back then.
What I am finding fascinating is the amount of paperwork necessary to hand over keys. According to at least Mortgage Company 1 (and Mortgage Company 2), I am to provide profit and loss statements, balance statements (sorry Bliz, I need those too. I didn't know until today), tax returns for the past two years, pay stubs, a hardship letter and several more reams of paper that I may have or not have at my disposal.
When the mortgage company (or companies) are done reviewing my paperwork, they then have their own agenda. I am supposed to negotiate with the second mortgage company on my own behalf upfront (hence the whole relationship manager meeting). And then the first mortgage company needs to a title search (fair enough) to make sure nobody else has claim to this property.
Then there is the whole matter of us proving we can't pay the mortgage. For whatever reason, this concept seems to confound everyone I have spoken with. During one of my phone calls to the first mortgage company Monday (who was actually was very nice about the whole thing) said that their records show that we can pay it. Oh how I wish that were true. In fact, it might have saved a lot of heartburn and a trashed FICO score if that were really the case.
Tuesday, June 09, 2015
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