Magic Words

So... I was working my "y'all" job Saturday--the job where I get yelled at by folks with poor planning skills who need trucks right now but didn't think to call in weeks ahead of time when they first found out they would be moving speak with people from all over the country, helping them reserve white and orange moving trucks.

That job.

Anyway, a woman from Alabama called. She was brisk and borderline snotty. And, she certainly wasn't in the mood for me to run through my script--even though I do it anyway because I am addicted to a paycheck. When she told me she was from Tuscaloosa, I automatically said, "roll tide."

She responded in same and the conversation went from snarky caller to a woman who wanted to invite me over for Sunday dinner. And yes, she reserved a truck.