And When I Say...

I have hired the "best property management company in Birmingham," you know that's tongue and cheek? Right? Well, partially.

Actually, Luigi's company, when I first started working with them WERE the best property management company I could find. Actually, Kirby's company was the best, but he wisely bailed, because property management sucks. I know this first-hand. I also know what it takes to manage rental homes. I do this for a living. And before I went to work for a property management company, I managed these gazillion homes. I gave them to Kirby.

Over the course of the life of this accidental business, I have hired, and fired, several property management companies. In one case, the Alabama Attorney General got involved. I have also personally interviewed the majority of the other property management companies in Birmingham. All were pleased to see me, as I had a nice, fat book of business to offer them. But when all is said in done, none of them did business the way I did business.

Most of the property management companies I spoke with made it a policy--and they did this without blinking--to just hand the keys to a home to prospective tenants, let them see the place and then trust them to lock everything up, not steal the copper, appliances or vandalize and bring the keys back. If you want to take a moment to read that again, I understand. Take your time. It blows my mind too. Anyway, I didn't hire those companies.

Mario's property management company wasn't too bad, except they were expensive and they expected me to spend lots of time on the computer watching videos of how they operated and required me to get questions answered by logging into a portal that needed some sort of wonky password I could never remember. Usually my questions could not be answered by a computer anyway, so I still had to hunt someone down, explain to them I already looked on their FAQ list (which I probably didn't) and then just say, "While we are on the phone anyway, why not just answer my question." Mario and I also got off to a really bad start. We are ok now, but I haven't forgotten that the first time I gave him direction, he said, "Why don't you go ask your husband what you should do and call me back." I would be willing to bet he hasn't forgotten the earful he got for that one.

When I hired Luigi's company, I specifically asked Luigi many questions. I wanted to make sure we were on the same wavelength and we conducted business the same way.  I was prepared to manage these properties myself with Carolsue's help if I didn't find a company I liked. I had done it before, I could do it again. He successfully passed muster. I gave him everything I had except Ms. Angie's home and Mrs. Sherwood's home.

Cruella Deville 

Since those days, Luigi's company is not what it used to be. I believe they have had growing pains as they have expanded and branched out. That always comes with awkward changes. Luigi gave the day to day tasks to a variety of folks who have come and gone. Ms. Amy seems to be the only constant. And, I am not a fan of her. Additionally, Flunky is also now more involved in the owner relations end of Luigi's business. Frankly, Luigi might have been better off hiring Cruella Deville instead. She is more pleasant.

At this point, I am kind of resigned. Our business is going through its own changes. I am keeping Luigi's company for now. It seems easier than spending the time, energy and effort to train a new property manager that I will probably like even less. Besides, I have a system in place if I need something from Luigi's company. I just e-mail Luigi. He then forwards the message to the appropriate party. He always cc's me, with a gentle reminder that I should go to the right person to get what I need done. I guess what he doesn't realize, is that he is the "right" person.